ILLfest is a rain or shine event; No refunds will be issued should inclement weather occur.  If there is a possibility that weather conditions are dangerous some performances may be paused or canceled, this is up to the discretion of ILLFEST Safety Management, and Artist Management.  ILLFEST makes every effort to limit delays and cancellations.  Texas weather changes quickly and the safety of our guests is our primary concern.  Please be prepared for any weather. 

Yes, medications are allowed into the festival as long as they comply with the following:No over-the-counter medication is permitted unless in unopened, factory-sealed packaging. Prescription Medication can only be brought into the festival ground with the following:
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• A valid photo id (See list of acceptable forms of identification)

• Medication must be in original prescription bottle, in-date, legible, with name corresponding to photo ID

• Only one type of medication per bottle (matching the description printed on bottle)

Any prescription controlled substances may only be brought in quantities reasonable for your time at the festival.
Unsure if your medication is a controlled substance? Check out a list here: http://bit.ly/DEAcontrolledsubstances
No vitamins or supplements of any kind are permitted

To ensure the safety of our Illfest family, all vehicles, persons and property are subject to search at all times. Upon arrival, all patrons will undergo a full airport style search, including bag searches and pat-downs.  Failure to consent to a search will result in denial of entry or ejection from the event.

We will have medical staff on site for the entire duration of Illfest. Upon arrival, please take note of the location of our clearly-marked medical tent should you need to stop by throughout the weekend. If you need medical assistance, contact the nearest security official, staff member, ambassador, or medical staff, or go to the on-site medical tent. If you’re not sure whether it’s an emergency or not, assume it is and get help immediately. All of our safety and medical staff are here to help you enjoy the festival and make it home safely.

 Health and safety is always our top priority. With respect to this year’s Illfest, our Safety Management Team will continue to work closely with our local and regional law enforcement and public safety partners to raise our preparedness and ensure the event provides a safe, secure, and positive environment for all attendees, artists, and staff.

Of course, staying safe means doing your part to look out for one another. In the event you see suspicious behavior, always alert uniform law enforcement, security, or event staff. If you see something, say something!

Wristbands will be picked up at the festival box office during show days, or at the advance satellite box office. You will share your Fever scannable QR code with the box office attendant and receive your wristband(s) placed directly onto your party's wrists at that time.

Wristbands will not be handed out to place on the wrists of people who are not present. Wristbands will not be mailed out in advance of the event this year.  

Your tickets and information about your order can be accessed via the Fever app, or by reaching out to Fever customer support.

Fever customer support is on standby 24/7 to help you navigate any issues or questions related to your account.
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You can contact them by email or use the App to start a live chat or a call. Feel free to choose whichever works best for you!
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‍Email: Use t form to submit a request, and t will get back to you by email as soon as possible.
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Submit a Request here
Fever App - Live chat: You can start a live chat session with them through the App, under Profile > Help > You can contact us > Live chat.

Fever App - Call us: You can access the local phone line through the App, under Profile > Help > You can contact us > Call us. If your request involves a purchase you have made, please so that t can help you as quickly as possible.
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Please reach out to Fever support to have them initiate the transfer via any of the options listed above.