Tickets will be delivered digitally via email and will also be available in your Easol account the week of the event. 

Please note: your order must be paid in full before tickets are issued.

Wristbands can be picked up at the festival box office during show days or at the advance satellite box office.

You must present your QR code to receive your wristband, which will be placed directly on your wrist at that time.

Wristbands will:

• Not be distributed to anyone not present.
  
• Not be mailed in advance.

Your tickets and order information will be available in your Easol account and sent via email the week of the event (once your order is paid in full). 

If you need help with your order, including fixing an email typo or accessing your tickets, you can:

• Contact Easol support at support@easol.com
• Or reach out to the ILLfest team at info@illfest.com for assistance with ticket transfers

ILLfest does not offer an official resale platform, but tickets can be transferred or resold privately.

If you choose to sell your ticket:
Payment must be handled directly between the buyer and seller
The buyer must create an Easol account: https://book.illfest.com/sign-up
Once payment is complete, the original purchaser must email info@illfest.com with:
The new attendee’s full name
The new attendee’s email address

Our team will transfer the ticket through Easol.

Yes, medications are allowed with the following guidelines:
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• Over-the-counter medications must be in unopened, factory-sealed packaging

• Prescription medications must be:

  • In original prescription bottles

  • In-date and clearly labeled

  • Matching the name on your valid photo ID

• Only one type of medication per bottle.

Controlled substances must be brought in reasonable quantities for the duration of the festival.

To check if your medication is a controlled substance, visit: http://bit.ly/DEAcontrolledsubstances

Vitamins and supplements are not permitted.

For ADA accommodations or accessibility-related inquiries, please contact: ada@illfest.com

Yes. For the safety of all attendees, all persons, vehicles, and property are subject to search at any time.
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All guests will undergo airport-style screening upon entry, including bag checks and pat-downs.

Refusal to comply with a search will result in denial of entry or removal from the event.

Yes. Medical staff will be available onsite throughout the duration of the festival.

Medical tents will be clearly marked. If you need assistance, please contact the nearest security staff, team member, or go directly to the medical tent.

If you are unsure whether your situation is an emergency, treat it as one and seek help immediately.