FESTIVAL INFORMATION

More information about the March 2024 Festival

LOCATION

The Concourse Project8509 Burleson Rd, Austin, TX 78719

DATES AND HOURS OF OPERATION

Saturday, March 9th, 2024 3:00PM - 11:30PM
Box Office closes at 10:00PM

Sunday, March 10th, 2024 3:00PM - 11:00PM
Box Office closes at 10:0PM

Afterparty hours and location are coming - please check illfest.com and our socials for more information.

BAG POLICY

NO Backpacks, large purses, or bags allowed EXCEPT for:
  • YES Small Clutch bags (5.5" x 4.5")
  • YES Fanny Packs / Waist Packs (5.5"x4.5")
  • YES One Gallon Clear Zip-Top Bag
  • YES Drawstring or Clear backpacks with one additional pocket
  • YES Hydration packs / Camelbaks with one additional pocket (bladder must be empty upon entry)

AGE REQUIREMENTS

All attendees must be 18+ to enter, unless accompanied by a parent or legal guardian. State or government issued ID required upon entry.

You must be 21+ with a valid government ID to purchase or consume alcohol.

HEALTH & SAFETY GUIDELINES

  • In the case of an emergency, please contact the nearest staff member for help. There are medics onsite who are fully equipped to deal with all situations. Our staff is here to assist you!
  • The festival is partially outdoors. Please come prepared for any weather. This includes comfortable shoes for walking and dancing, and any necessary layers (keep an eye on the weather report when we get to the week of the show).
  • Note the location of exits, information points, first aid areas, and water refill stations when our site map is released.
  • Please cooperate with staff, security, and police. They are there to help make sure that everyone has a good time.
  • Please drink alcohol responsibly, which includes planning for a sober ride home- DO NOT DRINK AND DRIVE.
  • Stay hydrated by drinking plenty of water and electrolytes.
  • While there will be security onsite, ILLfest is not responsible for lost or stolen items. The best rule of thumb is to only bring the essentials with you.
  • Charging lockers will be available this year at ILLfest. We strongly encourage fans to pre-order theirs in advance to guarantee a locker.

WATER STATIONS & POLICIES

ILLfest will have ample free water refilling stations onsite, as well as refillable water bottles available for purchase at our merchandise booth.

Bars and food vendors will also be selling single-use water bottles, which you can recycle in our marked recycling areas.

You are allowed and encouraged to bring your own water bottle or refillable hydration packs, but they must be empty. Event security will ask you to pour out any contents upon entry.

    COMMUNITY POLICY

    A note on headdresses and threatening messages:

    ILLfest is committed to a safe and inclusive event for its attendees. All guests and working members need to feel safe, comfortable and welcome.

    In this spirit, ILLfest requests that American Indian headdresses be left at home. Out of respect for the community, it is inappropriate to wear headdresses outside of traditional ceremonies. Additionally, while ILLfest supports diversity in signs, totems, and articles of clothing, words or images that threaten to harm others are not welcome at ILLfest.

    ILLfest reserves the right to confiscate items deemed to be in violation of these policies at its discretion.As a team, we look forward to our vibrant and creative ILLfam honoring these requests. Thank you for working alongside our safety teams, workers and ILLfest family to make event choices that support our inclusive mission.

    PROHIBITED ITEMS

    NO BAD ATTITUDES

    Positive vibes only!

    NO LASER POINTERS

    Immediate ejection!

    NO WEAPONS

    Or any other item that could be used as a weapon (including pocket knives, pepper spray,etc)

    NO ILLEGAL/ HARMFUL SUBSTANCES

    (Including drugs and drug paraphernalia)

    NO VICKS VAPOR RUB OR EYE DROPS

    NO ALCOHOL

    (Alcohol will be sold at the festival for guests that are 21+)

    NO SELFIE STICKS

    NO LARGE UMBRELLAS

    NO CHAIRS OF ANY KIND

    NO MOTORIZED VEHICLES OF ANY KIND

    (No One Wheelers, etc.)

    NO BICYCLES, SCOOTERS OR SKATEBOARDS

    NO WAGONS, STROLLERS OR CARTS

    All bags and persons will be searched. Any prohibited item that is surrendered to security at search points will not be returned. Illfest reserves the right to make the final decision on allowed and prohibited items without notice.

    TOTEM / SIGN POLICY

    Totems or signs must be no taller than 7 ft Totem or sign sticks should be made of something light – use PVC pipe or similar. No wood or metal. Don't put anything that could cut someone or poke someone in the eye on the end of your totem. No threatening or offensive messages on totemsSecurity will be on the lookout for unsafe items and may confiscate your totem if it does not meet event safety standards.

    SERVICE ANIMAL POLICY

    Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals; not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

    FREQUENTLY ASKED QUESTIONS

    Still have questions? Please read through the information here and if you still need help, our team is standing by at info@illfest.com
    Where & when will ILLfest take place?

    SHOW DATES & TIMES:
    Saturday, March 9th and Sunday, March 10th
    *3:30PM - 11:30PM
    *Early entry for GA+ and VIP / ILLVIP ticket holders starts at 3:00PM on both days.

    VENUE:
    The Concourse Project8509 Burleson Rd, Austin, TX 78719

    What happens if it rains?

    ILLfest is a rain or shine event; No refunds will be issued should hazardous weather occur.  If there is a possibility that weather conditions are dangerous some performances may be paused or canceled, this is up to the discretion of ILLFEST Safety Management, and Artist Management.  ILLFEST makes every effort to limit delays and cancellations.  Texas weather changes quickly and the safety of our guests is our primary concern.  Please be prepared for any weather. 

    Can I bring my medications?

    Yes, medications are allowed into the festival as long as they comply with the following:No over-the-counter medication is permitted unless in unopened, factory-sealed packaging. Prescription Medication can only be brought into the festival ground with the following:

    • A valid photo id (See list of acceptable forms of identification)

    • Medication must be in original prescription bottle, in-date, legible, with name corresponding to photo ID

    • Only one type of medication per bottle (matching the description printed on bottle)

    Any prescription controlled substances may only be brought in quantities reasonable for your time at the festival.
    Unsure if your medication is a controlled substance? Check out a list here: http://bit.ly/DEAcontrolledsubstances
    No vitamins or supplements of any kind are permitted

    Will I be searched?

    To ensure the safety of our Illfest family, all vehicles, persons and property are subject to search at all times. Upon arrival, all patrons will undergo a full airport style search, including bag searches and pat-downs.  Failure to consent to a search will result in denial of entry or ejection from the event.

    Will there be medical personnel on site?

    We will have medical staff on site for the entire duration of Illfest. Upon arrival, please take note of the location of our clearly-marked medical tent should you need to stop by throughout the weekend. If you need medical assistance, contact the nearest security official, staff member, ambassador, or medical staff, or go to the on-site medical tent. If you’re not sure whether it’s an emergency or not, assume it is and get help immediately. All of our safety and medical staff are here to help you enjoy the festival and make it home safely.

    Will there be security personnel on site?

     Health and safety is always our top priority. With respect to this year’s Illfest, our Safety Management Team will continue to work closely with our local and regional law enforcement and public safety partners to raise our preparedness and ensure the event provides a safe, secure, and positive environment for all attendees, artists, and staff.

    Of course, staying safe means doing your part to look out for one another. In the event you see suspicious behavior, always alert uniform law enforcement, security, or event staff. If you see something, say something!

    Where and when will I get my festival admission wristband?

    Wristbands have begun to ship and they are being sent to the address associated with your See Tickets account. The final day for standard wristband shipping is February 16, 2024.

    How do I access my See Tickets account, fix an email typo or address any issues with my See Tickets account?

    SeeTickets customer support is on standby to help you navigate any issues or questions related to your account. Please visit their customer support page at at https://www.seetickets.com/content/support-centre - we strongly advise fans to check-in with a SeeTickets representative first. If you still have issues, please reach out to info@illfest.com.

    How do I sell or transfer my ticket to another guest?

    Please reach out to SeeTickets support to have them initiate the transfer at https://www.seetickets.com/customerservice

    STILL HAVE QUESTIONS?

    OUR TEAM IS STANDING BY AND READY TO HELP! SEND US AN EMAIL AT INFO@ILLFEST.COM

    We try to respond to all inquiries as quickly as possible, but please allow up to 3 business days before following up on a response.